CRM, HubSpot, Digital Marketing & Transformation

Intro Onboarding, the process by which new users become acquainted with a product or service, has undergone significant change. Traditionally, regardless of individual user needs or objectives, it involved a standard set of introductory steps. However, as the digital landscape has evolved, so have customers' expectations and needs, prompting a shift towards a more personalised approach. Enter Objectives-based Onboarding: a strategy that aligns the onboarding experience with specific customer objectives, ensuring each interaction is tailored to their needs. This

What is a HubSpot Integration Partner? HubSpot Integration Partners are specialised agencies or consultants that focus on integrating HubSpot with other software systems. Their expertise lies in creating seamless connections between HubSpot and various external platforms, ensuring that all systems work together harmoniously. We often talk about a single source of truth in business. A good integration team

Can there be a single source of truth for customer data? Is it even conceivable? Customer data platforms (CDPs) certainly promise this, and I believe it is possible. Indeed, the technology exists, and it has become competent and affordable for businesses managing large data sets. Introduction I'm the CEO of MO Agency. We use a customer data platform called Segment at MO, but there are some other excellent CDPs available. To write this blog, I broadened my horizons by reading extensively about how Salesforce and Oracle describe and comprehend customer data platforms. As a

As the CEO of a seasoned HubSpot Solution Partner, with a team of 35 full-time staff, I've journeyed through the evolving landscape of digital marketing and CRM implementation for years. This experience has honed my skills and deepened my understanding of what it takes to be a successful HubSpot partner. In this article, I'll share my insights and professional advice on navigating and thriving in the HubSpot partner ecosystem. Understanding the

Understanding Marketing Contacts Below is a simplified overview of how HubSpot marketing contacts work, as detailed in the following knowledgebase article: Understand marketing contacts. Marketing Contacts: Contacts you plan to engage with using HubSpot’s marketing tools (e.g., emails, ads). They affect your subscription cost. Non-Marketing Contacts: Contacts you don’t plan to market to. They don’t count towards your contact tier

As marketers, we are constantly adapting to rapidly changing customer needs. This guide sets out to help you grow your marketing strategy with automation by highlighting the benefits, comparing the marketing software and tools available and providing examples and some quick-start steps to get your campaigns up and running. With a large number of marketing automation software to choose from, we hope this guide will help you select the one that is right for your business needs and your spontaneous campaign ideas that struck while brushing your teeth.

The most critical priority for sales professionals is hitting those sales targets. No one will dispute this. However, the remote working revolution has changed the way that sales work. HubSpot, one of the world’s leading Sales CRM vendors, asked a global audience of 6,399 professionals across 141 countries what their company’s top sales priorities are for the next 12 months. We dived into the data and filtered it for the sales priorities in the UK. Here’s

Moving your website to a different content management system is quite an investment, especially if your website forms the backbone of your business. Should you be switching to HubSpot CMS? Here are the pros and cons of HubSpot CMS: Pros: Built-in features Integrated marketing Bulletproof security Smart content Responsive by default In-depth analytics HubSpot CRM connection Cons: Paid for service Specialised

When it comes to both B2B and B2C marketing, one thing is certain - the customer experience lies right at the heart of it. With customer acquisition costing between 5 and 25 times more than retaining existing customers, providing a memorable and positive experience can easily help sustain the growth of your business. Why Think About the Customer Experience? Customer experience is about the