CRM, HubSpot, Digital Marketing & Transformation

When it comes to both B2B and B2C marketing, one thing is certain - the customer experience lies right at the heart of it. With customer acquisition costing between 5 and 25 times more than retaining existing customers, providing a memorable and positive experience can easily help sustain the growth of your business. Why Think About the Customer Experience? Customer experience is about the

Workflows are one of the most powerful HubSpot features that you can take advantage of. Here are the top 20 HubSpot workflows you need to use. Introduction In today's fast-paced business world, every second counts. That's why automating your sales, marketing, and customer service processes is essential for staying ahead of the competition. One tool that can help you do just that is HubSpot Workflows. Workflow is HubSpot speak for Automation

Solar energy is a fast-growing sector in South Africa. Due to chronic supply issues, South Africans are quickly diversifying from the national power grid supplied by Eskom. Although this blog is directed at SA's growing team of Solar installers, the same principles apply to any forward-thinking contractor. With some anecdotal storytelling, my knowledge of CRM systems, and some short videos, I hope to convince you to implement a CRM for your Solar company. My

When it comes to choosing a customer relationship management (CRM) platform for your business, there are many options to consider. Two of the most popular platforms are HubSpot and Zoho. Both HubSpot and Zoho offer robust feature sets, intuitive interfaces, and a range of customisation options. However, some key differences between the two platforms are worth exploring before making a decision. In this article, we will provide an overview of HubSpot and Zoho. We will compare their pricing structures, ease of

CRM software has evolved over the last few years - and with it, the use of CRM tools in digital marketing. As more businesses adopt CRM software to manage their customer and prospect relationships, early adopters are seeing significant gains in digital marketing ROI and business growth. With a CRM system in place, companies can track customer interactions and preferences along the entire customer journey. This ethically collected personal data can be used to create targeted marketing campaigns that produce results. If you're a marketing manager, business owner/executive,

On 23 Feb 2023, we hosted a webinar that was attended by over 200 professionals. Although we knew the subject of data privacy and communication automation would be an interesting one; we weren't expecting quite such a positive reception. Webinar Topic: Data Privacy for Email Nurturing & Automation: How to remain POPIA compliant while using tools to automate and market at scale What we covered in this session: Data Privacy

The POPI Act is a South African data privacy law that regulates how personal information is collected, used, processed, stored, and shared by public and private entities. It aims to protect personal information and impose obligations on organisations that process it. Introduction The Protection of Personal Information Act (POPIA), also known as the POPI Act, is a South African data privacy law enacted on 1 July 2021.

Lead generation is the process of attracting and converting potential customers into leads for a business, typically through marketing and sales efforts. Summary Lead generation is essential for any business because it can help attract and convert potential customers into paying customers, driving business growth and revenue. But there's a big difference between Lead Generation and Inbound Lead Generation. Inbound Lead Gen

Paid ads are one of the most important channels in your digital arsenal. But they're often overused because the results are immediate. We'll also highlight the tell-tale signs to look out for when you are overdoing paid ads, and when you should be looking to other channels. Related content: The difference between free and paid online advertising