Digital Account Manager

Responsibilities & duties

Digital Account Managers at MO Agency collaborate with a multidisciplinary team of specialists, including digital strategists, HubSpot strategists, project managers, content creators, and developers.

Reporting directly to the Agency Service Director, the ideal candidate will have a minimum of two years’ experience in an Account Management role within an agency environment. They should possess a deep understanding of the dynamic digital marketing landscape.

Key responsibilities

• Strategy Implementation: Drive the implementation of digital, web and HubSpot projects to enhance customer ROI.
• Client Management: Serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded. Be willing to be firm with scope creep and strategy tangents. 
• Project Management: Coordinate and oversee project timelines, resources, and deliverables to ensure projects are completed on time and within scope. Hold client and MO team accountable. 
• Performance Reporting: Monitor and report on key performance metrics, providing actionable insights to clients and internal teams.
• Team Collaboration: Work effectively with strategists, designers, developers, content managers, and campaign managers to deliver cohesive and successful campaigns.
• Industry Awareness: Stay up-to-date with the latest industry trends, market developments, and best practices to ensure the agency remains competitive and innovative.

Why Join MO Agency?

• Vibrant Culture: Engage in a lively and collaborative environment that fosters creativity and innovation.
• Competitive Remuneration: Enjoy attractive compensation packages that recognize your expertise and contributions.
• Growth Opportunities: Participate in exciting projects that offer professional development and career advancement.
• Comprehensive Benefits: Take advantage of flexible work arrangements, generous leave policies, and extensive health and wellness programs.

If you’re passionate about digital marketing and looking to make a significant impact within a forward-thinking agency, we’d love to hear from you!

Qualifications & skills

• Essential:

  • At least 4 years of work experience in a relevant role.
  • Minimum of two years experience in a digital agency running campaigns, delivering websites, content, etc.
  • Strong understanding of all different digital marketing channels.
  • Proficient with online marketing tools and best practices.
  • Familiarity with web design and development.
  • A sense of ownership and pride in your performance and its impact on the company’s success.
  • Critical thinker with problem-solving skills.
  • Excellent time-management skills.
  • Great interpersonal and communication skills.

  Nice to Have:

  • Experience with CRM systems.
  • Knowledge of marketing automation.
  • Understanding of inbound marketing strategies.

Benefits

• Great Company Culture: Be part of a dynamic and supportive team that values creativity and collaboration.
• Flexible Work Options: Flexible offices and remote days to suit your productivity needs.
• Generous Leave:
  • Year One: 20 leave days / Year Two: 22 leave days / Year Three: 24 leave days
• Office Locations: Offices in Johannesburg and Cape Town, with remote positions available.
• Equipment Provided: Apple MacBook and a second screen to ensure you have the tools you need.
• Wellness: In office health snacks
• Mental Health: Paid access to organisational psychologist (up to two sessions p/month)