Privacy Policy

Introduction

This privacy notice discloses the privacy practices of MO Agency on mo.agency. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through this website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

MO Agency only have access to collect information you voluntarily give us via email or other direct contact.  We place a high regard on safeguarding your privacy and will not lease, sell, or otherwise divulge any of your personal information. We uphold your right to the confidentiality of your personal information. Any data you have provided to MO Agency will be handled with the highest regard and will not be utilised in any manner that does not require your consent.

We use this information to:

• Identify and authenticate users
• Facilitate transactions
• Operate and improve our site
• Connect with you on social media
• Contact you by phone or email
• Personalise and continually improve your experience with our company
• Provide you with information based on properties such as stated preferences, interests, business activities, and/or location
• Send you technical notices, updates, support and administrative messages, service bulletins, or marketing
• Evaluate additional services, items, or offerings that may be of interest to users
• Track transactions and perform other analytics as required

Cookies

We use "cookies" on this website. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance and personalise the experience on our site. 

While browsing our website, we may collect information about traffic flow and visits to the pages of our domain, mo.agency. This information, obtained through cookies, will be treated in a secure manner.

We may use cookies for the following:
•    User identification and authentication
•    User preference storage
•    A/B performance testing
•    Usage pattern assessment and traffic analysis
•    Chat functionality
•    Advertisement performance assessment and conversion tracking
•    Remarketing

The following cookies may be used on mo.agency domain:

Choice and Control

While we need to gather certain information to personalise your experience and conduct transactions for you, MO Agency wants to give you the ability to control how your information is provided and shared.

• Email Preferences: We may contact you about our services or your activity for various reasons.
• Cookies and Tracking Devices: Upon visiting our site for the first time (or after clearing your browser’s cache) you will be shown a cookie consent notification. You may click “accept” to clear the notification. However, we will, by default, use cookies when you visit our site. The notification states: “We use cookies to remember you and improve your experience. To find out more, review our Privacy Policy.”

If you wish to decline cooking tracking, you can manage how your browser handles cookies and other tracking devices by adjusting the privacy and security settings on your browser. You can also opt out of cookies directly on some of the platforms listed in the table above. 

If you wish to manage your subscription settings, please open any marketing emails we might have sent you, scroll to the bottom, and click "manage''.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected online and offline.

Wherever we collect sensitive information, that information is encrypted and securely transmitted to us. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the Web page's address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The servers and systems where we store personally identifiable information are kept in a secure environment and only accessible via Two-factor authentication (2FA). No personal information is stored on the website.

To manage and store your data securely, we utilise the following systems and data subprocessors:

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Personal Information Retention

To determine the appropriate retention period, we consider the type and volume of the information, the negatives that can result from unpermitted access to such information, why we gather such information and the availability of achieving the goals of such gathering through alternative means. Unengaged contacts and contacts that are no longer customers are removed from our systems regularly.

Your Access to and Control Over Information

You may opt out of future communications from us at any time by clicking on the unsubscribe link in any communication from us. If you wish to update your subscription information now, you may do so by clicking the 'manage my subscription' link at the bottom of any marketing or sales email from us.

Under the POPI Act (South Africa) and GDPR (and other European data protection laws), including the UK, and Switzerland you have the right to object to our processing of your personal data. You may exercise those rights by filling out the form on this page. We will honour your request by removing your profile from our services, and we will retain the email address you enter for purposes of storing and respecting your opt-out preference.

If you prefer that we delete all information connected to you, you may do so by emailing your request to privacy@mo.agency (please note that if you do this, we will not be able to retain your opt-out preference).

If you feel we are not abiding by this privacy policy, you should contact us immediately via telephone at +27 11 447 0903 (South Africa) or fill out the form on our contact page and let us know when we might have slipped.