Meerkat is a financial services provider that provides services such as debt management, funeral cover and savings plans for South Africans.
Through education and support, they help their clients do more with their money, stay out of debt, and take care of their families. Meerkat uses HubSpot Marketing Hub Pro and HubSpot CMS Pro.
MO Agency won an award for this project - Platform Excellence. 🚀
We won with a HubSpot CMS Hub (website) implementation.
HubSpot awards this to a partner who provides massive value and demonstrable results for a client and demonstrating their expertise and excellence in delivering a single hub solution.
It is only awarded to two partners every year in all of EMEA (Europe, Middle East and Africa.)
Initially, the project aimed to assist Meerkat with rebuilding its website in a short space of time on HubSpot CMS.
Meerkat is a startup in an incredibly competitive and established industry and their website needed to effectively communicate what Meerkat does while providing conversion opportunities.
MO Agency was asked to help rebuild Meerkat’s Website in HubSpot CMS Hub, with a focus on ensuring it was completely modularised, editable and easy to set up tests etc. while also updating the look and feel and improving the overall UI of the website.
The main challenge for the Meerkat team was that the original HubSpot CMS website was difficult to edit and maintain. Optimisation opportunities for conversion rate optimisation (CRO) were limited by poorly designed website and templates.
The debt, insurance and saving industry Meerkat operates in is extremely competitive and paid ad activities are very expensive. Improving Meerkat’s organic ranking was critical to help increase visibility and ultimately decrease the reliance on paid media.
To make matters more difficult, Meerkat’s competitors are big insurance and banking brands with large budgets. To be competitive the website needed to be fully SEO optimised, requiring more copy, while still being relevant to their target audience.
Limited on-page SEO optimisation was being done for website pages and existing blog content, new blog content that the client was creating was not aligned with the original SEO strategy in place and multiple, irrelevant CTAs were added.
There was also a reliance on the call centre to qualify and convert leads created from the website and digital activities
The website had to cater for an online quoting system that Meerkat had developed in their customer portal, and the experience needed to be seamless for clients.
The overall UI and UX of the website needed improvement. However, efforts were focused on advertising on social media and not on improving website performance.
Using our boilerplate template as a foundation, we were able to quickly redesign the look and feel of the brand, making it more professional and visually appealing to users while quickly getting the development phase done and ready to go live.
While users were coming to the website, there were minimal conversions on the main product pages and blogs. Unqualified leads were being generated from the website which impacted the number of sales the call centre could make.
A new SEO strategy was created that informed the website content that was created. A key focus was on developing copy that articulated what each service offering is and the benefits to customers and creating simplified conversion journeys to improve conversions from the site.
During the design phase, a key focus was on providing additional visibility to key Calls to Action and reducing the friction a user would have to go to by implementing the online quoting tool on key pages through Calls to Action.
Multivariate tests of the CTAs were created so that we could identify which copy options and designs improved conversions, which could be implemented on future pages.
By updating the blog listing and article page design we were able to improve the UX and UI. A focus was made to improve the readability of the blog articles and implement multivariate CTAs to improve conversion rates. Tests were run between different types of CTAs (Image and button CTAs).
New designs were created for key pages of the website, and using the boilerplate template MO developed assisted with the quick development time as well as ensuring best practice was used for both design and development.
To create the new website the following steps were required:
Previous Year:
As the project neared completion, our team already started seeing results. More qualified leads are being generated due to more information being available on the website, enabling call centre agents to focus on closing deals as opposed to qualifying content.
The marketing team was now able to edit the site as and when needed, providing the team with more independence.
The in-depth SEO audit provided insight into what people are searching for and what information needs to be included on each page to assist with conversions. This also allowed the business to press into the power of SEO and rank above its competitors on Google without overspending on its budget.
Insights from the call centre team were gathered from the agents to highlight additional information and FAQs that were needed for each service page.
We also rectified multiple technical issues that existed on the website that was being caused by the integration with their secure portal.